Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original packaging and unused condition. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@elevatedstandard.co and we will send you the correct return address based on your order. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, and consumable hygiene products. We do not accept returns on sale items or gift cards. Contact us if you have questions about your specific item.

Exchanges
To exchange an item, return it and once the return is accepted, place a new order for the replacement.

Refunds
Once we receive and inspect your return, we'll notify you of the approval decision. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@elevatedstandard.co.